Privacy Policy

1. Who We Are

Victory Pest Management LLC ("Victory Pest," "we," "us," or "our") operates victory-pest.com and provides pest control services throughout El Paso County, Texas. Our license number is TPCL #0961609.

Questions about this policy? Contact us at info@victory-pest.com or call (915) 209-1255.

2. Information We Collect

Information You Provide Directly

• Name, phone number, and email address when you request a quote or contact us
• Service address and property details you share with us
• Messages and descriptions of pest problems you submit through our contact forms
• Payment information processed securely through our third-party payment processor

Information Collected Automatically

• IP address and general location (city/region level)
• Browser type, device type, and operating system
• Pages visited, time on site, and referring website
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and provide pest control services
• Schedule appointments and send service reminders
• Send service reports and invoices
• Improve our website and customer experience
• Send occasional promotional emails (you may opt out at any time)
• Comply with Texas state licensing and regulatory requirements

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Share Your Information

We may share your information only in the following circumstances:

• Service providers: Third-party tools that help us operate our business (scheduling software, payment processing, email delivery). These providers are contractually required to protect your data.
• Legal requirements: If required by law, court order, or government authority.
• Business transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: For any other purpose with your explicit permission.

5. Third-Party Services

Our website uses the following third-party services that may collect data independently:

• GorillaDesk — scheduling and booking widget. View their Privacy Policy.
• Google Maps — embedded maps. View Google's Privacy Policy.
• Vercel — website hosting. View their Privacy Policy.

6. Data Retention

We retain your personal information for as long as necessary to provide services to you and comply with our legal obligations. Customer service records are typically retained for 3 years. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with the appropriate regulatory authority

To exercise any of these rights, contact us at info@victory-pest.com.

8. Security

We use industry-standard security measures to protect your personal information, including SSL encryption on all data transmissions. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: